Key Accountabilities:
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- You are accountable for all aspects of the assignee experience, managing the end-to-end process with internal and external vendors.
- You manage moves across a variety of policy types including Long Term International Assignees, Short Term Assignees, Permanent Transfers and Commuters.
- You build close relationships with numerous stakeholders, multi-tasking and maintaining a tight control of day-to-day service operations.
- You are the go-to person for your in-country stakeholders and pillars/business functions.
- You have a good understanding of local employment law, immigration, personal tax, social security, payroll compliance and vendor management.
- You create and maintain assignee and process documentation.
- You are responsible for payroll instructions and compliance.
- You drive local consistency with global processes, with a strong focus on data integrity and compliance.
- You are responsible for payroll instructions and compliance.
- You proactively seek feedback via surveys, drive high completion rates and engagement. You make suggestions on improving the employee experience, based on the feedback you receive.
- You work in collaboration with your colleagues on a day-to-day operational level, prioritise and resolve problems, participate in presentation and capability building sessions as required.
- You take the lead and become a ‘Subject Matter Expert’ in a particular area. This could include tax and social security, immigration, pay review, customer service, operational excellence, assignment pro systems/digital etc. You will then lead global and local projects relating to your SME area and become the go-to person within the team and globally.
Skills:
- You are able to work effectively in a virtual team environment and have strong organisational and project management skills.
- You demonstrate high levels of emotional intelligence, empathy, and cross-cultural awareness.
- You have a can-do attitude with the ability to recommend quick and pragmatic decisions.
- You are tech-savvy and have an analytical mind.
- You have excellent communication and presentation skills and are a Master of Office Applications.
- You enjoy a challenge and complex problem-solving.
- You communicate clearly and effectively.
Network:
- You are part of the global People Experiences & Operations team and work closely with the regional teams (including HR People Experience Leads, Data Specialists, Payroll services, Pensions, Reward, IT).
- You work with other GM PELs globally and the wider GM team including GM Data Specialists, GM Managers, GM Operations team, GM Systems & Technology team.
- You partner with global service providers.
- You support HR Business Partners and line managers.
Purpose:
- Your service to others is your passion – strong customer-focus and high levels of empathy are key in this role.
- You enjoy learning new things and are curious about different cultures.
- You thrive on supporting others and solving complex problems.
- You want to create a great experience and make Unilever a great place to work.
Qualifications and Experience required
- Minimum of a Bachelors’ Degree or equivalent.
- 2 - 4 years of relevant Human Resource experience.
- Proficient & broad understanding of HR systems, processes, and 3rd party providers.
- Comprehensive knowledge of employment laws and regulations required.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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