Customer Success Manager

 

Our client, an active wear apparel company based near Northriding, Jhb has an opportunity available for a Customer Success Manager to join their brand. We are looking for an energetic active candidate who can represent this active brand with a customer first mindset and create loyal repeat customers.

Our client, an active wear apparel company based near Northriding, Jhb has an opportunity available for a Customer Success Manager to join their brand. We are looking for an energetic active candidate who can represent this active brand with a customer first mindset and create loyal repeat customers.

Skills and experience required:

• Experience in a retail brand would be advantageous
• An active lifestyle is a huge advantage as this is an active-wear apparel company
• Minimum of 3 years experience in a similar role is required
• Excellent ability to solve problems and ensure client is happy with the end result

• Excellent time management and organisational skills.
• Have a “customer first” mindset
• An understanding of the latest trends and their role within a commercial environment.

Job description:

• Report to the Operations Manager
• Understand customer needs and implement customer success strategy
• Understand customer base
• Guide customer through sales process
• Develop relationships with customers to create loyal repeat customer and increase sales and profit
• Grow customer base
• Respond to and resolve customer queries
• Ensure customers receive the support they need
• Communicate customer queries, behavior and trends to various internal departments (manufacturing, sales, marketing, etc)
• Represent the brand in a positive light to build a great industry reputation
• Onboard new customers
• Follow up on queries to ensure complete customer satisfaction
• Encourage up-sells in existing customer base

Please consider your application unsuccessful if you have not heard from us within 1 week.
We will keep your details on file for future positions.

For more information please contact:

Briony Simon

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