RESPONSIBILITIES
- Check-in and check-out of guests
- Maintain guest accounts and processing of guest transactions during their stay
- Deal with any and all special needs or requests
- Check Front Office accounting records for accuracy and daily summarizes and compile information for the Hotel’s financial records
- Maintain a safe, clean and presentable reception area at all times
- Monitor visitor access and maintain security awareness
- Reporting: Complaints, emergencies, maintenance, security needs as well as summary of action taken
- Ensure that all restaurant and banqueting areas are properly secured after close of business
- Wakeup call requests are recorded and executed
- Absorb the switchboard function
- Ensure all daily room and outstanding charges are posted, all revenue total of cash and credits are balanced
- Guest needs and requirements are anticipated and acted upon
- Perform general administration duties as and when required
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MIN REQUIREMENTS
Hospitality Management Qualification- Excellent communication skills
- Ability to work as part of a team, as well as independently
- Attention to detail
- Night work is required
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